|Support 60 Package Details|
|Inclusive Support Time Available per Month||60 minutes|
|Type of Zen Cart work carried out in the support package||Any/All|
|Unused Time/Hours carried forward||3 months|
|Subscription Payable||£25 monthly|
|Contract length||12 months|
|Out of package hourly rates payable||£15 hourly|
Anyone operating a Zen Cart online store knows how frustrating, damaging, and potentially expensive it can be to have their store down and out of commission because their server was hacked, or how difficult it is to get hold of an experienced Zen Cart developer at short notice to repair, update or make a few mods to their store.
Emergency & Priority Support
The Zenned support package has been created so that Zen Cart store owners have peace of mind in the knowledge that if they have a problem with their Zen Cart store, they can pick up the phone or email Zenned, receive an exclusive priority service, and have the issue expertly resolved within an hour or two.
Think of the Zenned technical support package as a form of insurance!
How much is it worth to have an experienced Zen Cart developer readily available at the end of the phone, and have any emergency issues fixed immediately, or other (non emergency) work carried out within 48 hours of requesting it?
Unlike an insurance policy where you don't get anything for your money unless you make a claim, the Zenned Technical Support package allows you to have any other non-emergency work carried out on your Zen Cart installation using any unused time that has rolled over.
Non emergency work includes new module installations, configuration,* template and graphic mods, SEO work, software upgrades etc etc.
* template mods refers to minor layout changes to an existing template not template re-design
Any unused time from your monthly time allowance left, it is carried forward and added to the current month for up to 3 months so unused time on a 60 minute monthly agreement would be worth 180 minutes (3 hours) if unused over a 3 month period.
Save on your regular IT support hourly costs! Just £15.00 per hour for out of package hours!
If any work carried out on your Zen Cart installation during the course of a month exceeds the remaining available time left in the package, then any excess time would be charged at just £15.00 per hour. Discount rate limited to a maximum of 2 hours per month.
Please Note: There is a 21 day activation period applicable, no work can be carried out on a Zen Cart installation until 21 days have elapsed from the date of ordering the Zenned technical support service.
Note: The minimum contract period is 12 months.