You are here: Home › technical-support-for-zen-cart

Testimonials

Mike. many thanks for everything you'd done. It's been a painless process for me which has been a joy.
Marie Wolman, www.snappyscrappy.com

Mike has been wonderful in patience, advice and encouragement whilst we developed our new Zen Cart website...  I can honestly say that the help and overall support given by Mike has been pretty amazing.
Edina Lacey, www.laceyducati.co.uk

Brilliant! The support, advice and help from Mike has been absolutely fantastic. I'm not that computer literate but patient tuition from Mike helped me to learn my way around Zen Cart, and I can now manage it pretty well, although I still have to telephone for a bit of help and advice now and then...
Paul Williams

Since moving our website development to Zenned in January Mike has been tireless in getting our Zen Cart working exactly how we wanted, plus his knowledge of SEO has raised our profile at Google right to the first page for many of our products - In 6 months our turnover has increased ten fold, and we have needed to take on new staff to cope with the increased online order volume!

Help & Technical Support

Extended Support for Zen Cart

Support 60 Package Details
Inclusive Support Time Available per Month 60 minutes
Type of Zen Cart work carried out in the support package Any/All
Unused Time/Hours carried forward 3 months
Subscription Payable £25 monthly
Contract length 12 months
Out of package hourly rates payable £15 hourly

Anyone operating a Zen Cart online store knows how frustrating, damaging, and potentially expensive it can be to have their store down and out of commission because their server was hacked, or how difficult it is to get hold of an experienced Zen Cart developer at short notice to repair, update or make a few mods to their store.
 
Emergency & Priority Support
The Zenned support package has been created so that Zen Cart store owners have peace of mind in the knowledge that if they have a problem with their Zen Cart store, they can pick up the phone or email Zenned, receive an exclusive priority service, and have the issue expertly resolved within an hour or two.
 
Think of the Zenned technical support package as a form of insurance!
How much is it worth to have an experienced Zen Cart developer readily available at the end of the phone, and have any emergency issues fixed immediately, or other (non emergency) work carried out within 48 hours of requesting it?

Value Added!
  • Unlike an insurance policy where you don't get anything for your money unless you make a claim, the Zenned Technical Support package allows you to have any other non-emergency work carried out on your Zen Cart installation using any unused time that has rolled over.

  • Non emergency work includes new module installations, configuration,* template and graphic mods, SEO work, software upgrades etc etc.
    * template mods refers to minor layout changes to an existing template not template re-design

  • Any unused time from your monthly time allowance left, it is carried forward and added to the current month for up to 3 months so unused time on a 60 minute monthly agreement would be worth 180 minutes (3 hours) if unused over a 3 month period.

    Save on your regular IT support hourly costs! Just £15.00 per hour for out of package hours!

  • If any work carried out on your Zen Cart installation during the course of a month exceeds the remaining available time left in the package, then any excess time would be charged at just £15.00 per hour. Discount rate limited to a maximum of 2 hours per month. 

Please Note: There is a 21 day activation period applicable, no work can be carried out on a Zen Cart installation until 21 days have elapsed from the date of ordering the Zenned technical support service.
 

 

 

Note: The minimum contract period is 12 months.

 

Contact Information

Zenned
PO Box 105
Helston
Cornwall TR13 3AH
Telephone: 08432 893770
Email: Contact Me 

You have to smile :-)

A black cat crossing your path signifies that the animal is going somewhere.

Groucho Marx 

A computer once beat me at chess, but it was no match for me at kick boxing.
 
Emo Philips
Computers are like Old Testament gods; lots of rules and no mercy.
 
Joseph Campbell
A child of five would understand this. Send someone to fetch a child of five.

Groucho Marx
I don't have a bank account because I don't know my mother's maiden name.

Paula Poundstone
I wear a necklace, cause I wanna know when I'm upside down.

Mitch Hedberg
back next